
They don't tell you the kind of materials you are getting.

These restoration contractors write atrocious, one-sided agreements that require you to pay all of the insurance money to them (despite their overall costs being 1/3 or 1/2 the insurance sum). Most home construction contracts, if they contain an up-front payment provision, only require a small portion up-front, and then require similar, smaller, progress payments throughout the project. So unfortunately for you, you are dealing with both of these situations, and what's more unfortunate is that the contractor has all the money (or at least most of it), which makes it even more difficult to get them to put in the work. I believe this is because when billing the insurance company, these companies see (a) guaranteed payment with very few instances where the insurance company wouldn't make the payment, (b) homeowners who are inexperienced with construction and don't know which questions to ask regarding the contract, the work, the project, etc., and (c) very little risk that the company will be sued by any of these homeowners. Second, the "restoration" segment of the industry has been hit the hardest by this situation. This has, unfortunately, led to a situation where the market is now saturated (maybe flooded) with scammers and contractors who don't have any experience in the industry.

Two facts related to your situation make it unfortunately more normal than it should be (normal not necessarily meaning right or correct).įirst, ever since the great contractor shortage that began in 2020, homeowners have had to wait for months, or up to a year to get work done on their homes by reputable contractors.


Ordinarily, yes this would be considered a normal behavior to receive the contract amount and not perform any work.
